Privacy Policy

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Vital Transit Solutions – Student Transportation Services
Effective for the 2025–2026 School Year

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1. Introduction

Vital Transit Solutions is committed to protecting the privacy and security of the families we serve. This policy outlines how we collect, use, and protect your personal information when you enroll in our transportation services or use our website.

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2. Information We Collect

We collect personal information to ensure safe and efficient transportation for your child. This may include:

• Parent/guardian name, phone number, and email address

• Student name, grade level, school name, and home address

• Emergency contact names and phone numbers

• Medical information such as allergies or special conditions

• Pickup/drop-off addresses and service preferences

• Payment and billing information (processed securely)

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3. How We Use Your Information

We use your information to:

• Schedule and provide transportation services

• Communicate with parents/guardians about ride logistics or emergencies

• Maintain safety and accurate route planning

• Process payments and manage billing

• Respond to support or refund inquiries

• Comply with legal obligations

 

4. Data Sharing

We do not sell or share your information with third parties. Your data may only be shared with:

• Drivers and staff for transportation coordination

• Emergency responders in the event of a medical incident

• Legal authorities when required by law

 

5. Data Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access. Only authorized personnel have access to sensitive information, and all payment data is handled through secure third-party processors.

 

6. Your Rights

You have the right to:

• Access or update your personal information

• Request deletion of your data

• Withdraw consent for optional data usage (e.g., photo/video consent)
  To make any of these requests, please email us at info@vital-transit.com

 

7. Photos & Media

If you give consent during enrollment, we may use non-identifiable photos or videos for safety logs or marketing purposes. No images will be used without documented parental consent.

 

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. Updates will be posted on our website, and parents will be notified via email when significant changes are made.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
📧 info@vital-transit.com
📞 800-557-0117